Refund policy

Return and Refund Policy

At Merali Jewels, we want you to love your purchase. If you are not completely satisfied, we are here to help.

30-Day Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be unworn, unused, in its original condition, and returned in its original packaging. Proof of purchase may also be required.

To request a return, please contact us at hello@meralijewels.com. If your return is approved, we will provide instructions explaining how and where to send your item.

Items returned without prior authorization will not be accepted.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges, if any, are nonrefundable unless the return is due to an error by Merali Jewels.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at hello@meralijewels.com. We will evaluate the issue and work to make it right.

Photos of the item and its packaging may be requested to help us review the issue.

Exceptions and Nonreturnable Items

Personalized items, custom orders, gift cards, and items specifically marked Final Sale are not eligible for return.

Promotional pricing, discount codes, or a displayed sale price alone do not make an item final sale. Unless an item is clearly identified as Final Sale before purchase, it remains eligible for return under this policy.

Exchanges

If you would like to exchange an eligible item, the quickest option is to request a return for the original item and place a new order for the item you would prefer once your return has been approved.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hello@meralijewels.com.

Thank you for supporting Merali Jewels and the Enough Movement.